FAQs – Frequently Asked Questions

1. What is an Assured Periodic Tenancy Agreement? Under the Renters’ Rights Act 2025, Assured Shorthold Tenancies no longer exist. All tenancies are now Assured Periodic Tenancies, meaning your tenancy rolls on month to month with no fixed end date. You are not locked into a set period, though you are still responsible for rent for any period you occupy the property. We do recommend that you read your tenancy agreement carefully and if necessary, seek legal advice, as it is legally binding.

2. What happens if I want to leave? If you want to leave your property, there is a simple process to follow. You need to give two months’ written notice at any point during your tenancy. This can be done by email or letter. Following that we will meet you at the property to collect the keys. Should you then want your deposit back, please give written notice saying you wish this returned in part or full. If we believe you are entitled to an amount or full deposit back, we will make this payment which can take up to 10 days. We can deduct from the deposit for things such as, but not limited to, unclean property, damages, or unpaid rent.

3. Can I get a pet? Under the Renters’ Rights Act 2025, you have the right to request a pet at your property. This request must be made in writing and include details about the pet. We can only refuse your request if there is a reasonable justification for doing so, depending on the pet and the property. Please be aware that any damage caused by a pet may be recovered from your deposit. If you harbour a pet without making a formal written request, you are in violation of your tenancy agreement.

4. What happens if I require or lose a key, or if I get locked out? If you happen to require or lose a key for your property, there is a £15.00 charge fee per key. This is because they are security keys meaning they cannot be cut locally. Also, they must be specifically ordered, made, and delivered. If you happen to lock yourself out of your property, there can be a charge for a member of our staff allowing you back in. This charge can depend on the day of the week and time of which it occurs and how often.

5. What happens if my rent is late, or I am unable to pay? If you are late on your rent payments or unable to pay, please contact us to let us know. We would prefer to talk to you to work out an arrangement such as a payment plan. Section 21 “no-fault” evictions no longer exist under the Renters’ Rights Act 2025. Should an arrangement not be possible, the only alternative is a written Section 8 notice, which requires valid legal grounds such as rent arrears, and could ultimately lead to eviction proceedings.

6. Can I redecorate my property? You can redecorate if you wish to. However as stated in your Schedule of Inventory & Condition agreement – ‘upon leaving the property any aesthetic changes to the property including, but not limited to painting/wallpaper/fixed units etc. must be changed back to the original of the property upon moving in. Otherwise, you will forfeit a necessary monetary value from the deposit to change this back to its original condition’.

If you happen to have any further questions or concerns, please don’t hesitate to contact us on (01502) 730055 or email info@pdea.co.uk